Customer Service Training Programs for NH

New Hampshire Granite State Ambassadors (NHGSA) was founded in 1996 on the simple idea that when visitors got off the plane in Manchester, New Hampshire, a friendly, New Hampshire “information specialist” would be there to provide answers to the questions that get asked.

Since then, NHGSA has grown to include 21 member visitor centers and has certified over 1,500 residents to become certified Granite State Ambassadors. They have personally greeted millions of visitors to New Hampshire; also serving as ambassadors for the state at over 20 special events such as the NH Farm & Forest Expo, Made in NH Expo, NH for the Holidays, NH State Home Show, NH Poetry Out Loud, Rock’n Ribfest, NH Primary Events, as well as greeting over 1 million guests each year in the New Hampshire Building at the September Eastern States Exposition.

Granite State Ambassadors have provided over $5.4 million in hospitality value through 270,000 hours of volunteer service at visitor information centers and special events throughout the state. Annually, over 300 volunteers serve approximately 20,000 hours and assist well over 110,000 guests to New Hampshire.

Each month we partner with tourism businesses including attractions, restaurants, museums, recreational venues etc to give our active volunteers a taste of what they have to offer. By hosting our volunteers, these businesses have the opportunity to WOW the dedicated people who are greeting guests in our state's welcome centers -- word of mouth is a powerful marketing tool - if our ambassadors love it, they will talk about it.

On this our 20th Anniversary year, we are taking our vast accumulated Customer Service knowledge and sharing it with other front-line tourism employees, and students headed for the tourism industry. Help us further develop this program and keep it affordable for all. We are especially excited to begin to offer our workshops to NH's high school students.